Pulsar Warranty

New Pulsar optics carry a three year warranty (one year battery warranty). Refer to your product manual for full warranty information.

User warranty return process

• Return your device to the dealer from where it was purchased.
• Provide a letter explaining the devices problem/s.
• Provide a copy of the original receipt. If this is lost, provide the product model and the serial number.
• Provide a return address, contact person and phone number or email address.

Our warranty return process

• We receive notification from the dealer that a warranty claim is lodged.
• We search for the device's serial number in our database for importation date, when and where the goods were first purchased.
• Once the serial number is accepted by the manufacturer, the goods are returned to the factory which take around 8 weeks, from our receiving the product, to the product being returned to the customer. 
• Products repaired in New Zealand can take up to two weeks depending on the complexity and availability of parts.

Occasionally, product warranty repairs can be held up for a number of reasons outside of our control, usually shipping or customs. We accept no responsibility for unexpected delays.

 Devices that fail with the first six months

If your product was bought within six months of failure, we will at our discretion, replace the product with a new item, subject to availability. To qualify for this, your product must be in a good saleable condition. 

All warranty returns will be thoroughly checked and cleaned before return to the customer.

We will always endeavour to provide outstanding customer service in keeping with the reputation of our company.

Despite testing at each stage of the manufacturing process, then retested by ourselves before dispatch, these products are complex electronic systems and though failure is rare, it does occasionally happen.